How to Order & FAQ
How to Order your Crystal awards, trophies & promotional gifts
We pride ourselves on providing high-quality products and customer service.
We like to make the order process as easy as possible, just tell us your crystal requirements and we’ll do the rest.
ORDER STEP #1 – Quote
For your quote, please tell us:
- the quantity of pieces
- a rough budget or shape / size of crystal
- an idea of the 3D design – so we know the complexity of artwork to be created
- any personalisation requirements e.g. winner names, categories etc. or colour print required
- your delivery date
NO minimum order quantity, bulk volumes easily catered for.
We have the production capability to meet even the tightest deadlines. Urgent orders can also be accommodated.
ORDER STEP #2 – Artwork & Design
We create a 3D visual of the crystal piece with your bespoke design inside so you can view this from a number of different angles. For larger orders we can also provide a pre-production crystal piece for final approval.
For full artwork requirements click here.
ORDER STEP #3 – Technology & Manufacturing
We have the production capacity to deal with individual pieces; as well as large volume runs – using our 24 hour automated production facility.
ORDER STEP #4 – Delivery
Text & logo
In order to create your visual, please supply any wording in the body of an email or as a word document. For Logo file formats: vector EPS or AI format.
We have thousands of fonts available to us but if you require a specific corporate font please supply this to us. All fonts should be converted to outlines.
These can be supplied in an email or a word or excel document. For large quantities of winner names an excel spreadsheet file would be our preference.
Creating 3D CAD Models
Our in-house artwork team create your design in 3D and the more information you can supply to them the better, and the more accurate the model will be. We can work from a combination of photos, drawings or even use the product itself – if there are any information gaps we can generally obtain what we need from the internet. If you are supplying a 3D CAD model to us we can accept most formats including : OBJ, DXF, IGES, STL, 3DS.
If you would like to supply your own artwork or layout to us, please provide this as a vectored Illustrator file with a PDF for reference. Please also ensure that all fonts are converted to outlines and allow at least 3mm clearance from the edge of the crystal piece. If you need any help with a template please let us know.
What is the minimum order quantity for crystal pieces?
How long does it take from order to delivery?
Our lead time on average is 3-5 working days from approval of artwork to dispatch of your order.
Standard Delivery: We use a courier service who delivers on the next working day
Express Delivery: We also offer an express service should you need your order sooner, at additional cost.
N.B. Design time will be subject to sight of design and complexity.
The final delivery time of your order depends upon other factors such as the quantity of crystal pieces ordered, the complexity of the 3D model you require, any optional extras you would like such as wooden bases, colour print or branded gift boxes or sleeves.
If you have an event date, please always let us know so we can plan the production of your order accordingly.
Can I have any image or design engraved in 3D?
What if I won’t know the winner names until a few days before my event?
If this happens, our same day delivery service for the UK can come in very handy.